Across
- 2. A type of goal that deals with one’s sense of self-worth, pride, self-respect or power
- 8. Theories that focus attention on the communication and interactions among people rather than on the individual
- 9. Goals are more or less positive or more or less negatively related and the actions are more or less effective
- 10. An event that precipitates conflict and usually is directly related to the topic
- 13. Deep seated beliefs about right and wrong
- 16. A skill all effective conflict managers need to have that involves moving ahead into a different and more productive path
- 19. A personal association for a word
- 22. A type of conflict in which interpersonal conflict does not yet exist
- 25. A type of goal that deals with who the parties are to each other
- 28. behaviors are caused by a situation outside the individual’s control
- 29. What one “says” the goal was during a conflict
- 30. A theory that explains that we anticipate how people will act by looking at the relationship we share, our views of that person, and the situation
- 31. An overarching set of beliefs about how the world works and one’s place in it
- 33. Begrudging compliance, perhaps with a plan to get even
- 38. behavior that arises from the other person’s personality, values, or characteristics
- 39. Encompass the concept that the goals of all parties in a conflict might be met if creative strategies are applied to the problem
- 40. Anything someone perceives to be in limited supply
Down
- 1. A moment when how one responds can change the entire direction of a relationship
- 3. Defending one’s positions and attacking the other party’s positions
- 4. A theory that suggests that within a system there are forces that drive conflicts and forces that restrain them proposed by Lewin
- 5. A type of conflict that is defined as purely internal struggles about one’s goals
- 6. Occurs when we assign internal attributions to our successes
- 7. This type of interdependence can result from factors such as disliking another person or a competitive reward structure
- 11. A type of goal that relates to how things should be done
- 12. A climate in which individuals feels threatened and react to others negatively
- 14. Submission
- 15. Removing oneself from the controversy
- 17. Arises from a focus on the underlying needs (interests) of each of the parties rather than their surface demands (positions)
- 18. Communicating about communication
- 20. A desired condition
- 21. Assigning internal or external causation without a factual base
- 23. Management that includes any communication intended to move two peoples views of a situation closer together
- 24. The dictionary definition of a word
- 26. A type of goal that relates to tangible resources
- 27. Attacks others and their positions
- 32. What the conversation was about
- 34. A type of conflict that is defined as a struggle among a small number of interdependent people (usually two) arising from perceived interference with goal achievement
- 35. Resources in the competitive world often are viewed as _____.
- 36. A theory that conceived an internal struggle between the id and the superego
- 37. A theory that explains how people attempt to make sense of the world around them