Across
- 5. Please do not call me at work again.
- 7. Account holder on first loan
- 10. customer is still in verification and they want to increase the loan amount
- 13. used to deposit and withdraw funds
- 14. Status Did you receive my Docs?
- 17. Prefunding, First time applicant
- 18. system or Risk department has declined a loan
- 20. This has been set due to a payment being stopped
- 22. Currently is not serviced
- 26. customer has made changes to the application
- 28. the period of time to wait until the original payment has been cleared
- 29. a loan repaid over time
- 31. an error has been submitted and needs further review
- 32. application is submitted through the decision engine.
Down
- 1. Customer no longer wants their loan and is within 5 bbd
- 2. How much is my finance Charge?
- 3. process of removing a bbf to allow the company to deposit and withdraw funds.
- 4. documents needed to be sent in for review
- 6. the correct process on how o handle specific situation
- 8. I want to process a payment
- 9. prospective customer that received a mailer
- 10. post usage
- 11. if an account is viewed as fraudulent
- 12. Opt out requests
- 15. updating personal information online
- 16. Code a 6 digit number needed to confirm email address and complete an application.
- 19. How come I have had to call back multiple times today to just get my question resolved.
- 21. what do I get if I complete the courses?
- 23. Requirements must be 18 years of age
- 24. due to a tornado I am unable to make my upcoming payment
- 25. When will my funds be deposited?
- 27. no outstanding loan
- 30. questions asked prior to taking payment
- 33. term used to describe the progression of the steps the customer goes through