Across
- 2. An employee rating, reserved for those who go above and beyond expectations
- 6. A reduction in workforce, without dismissal, resignation or retirement
- 7. Someone to impress with commercial thinking
- 10. Number of sales made against contacts made
- 11. A way promoting business for another product or department
- 12. An acronym for the amount of time spent on a customer call
- 14. The bottom line, measure of the profitability after all costs
Down
- 1. Year on year we keep our customers happy and loyal
- 3. Has a significant impact on service levels and workload
- 4. A Capita value relating to how we treat others
- 5. Group Finance Director
- 8. It is imperative we find the right people for the job
- 9. The top line figure which indicates the amount of money a company receives over a period
- 13. Capita was ranked ... in the Forbes worlds most innovative companies 2014
- 15. A way to reduce cost and preserve the environment