Across
- 1. A business aim to behave ethically and support communities
- 4. Offering good deals so customers feel they get their money’s worth
- 6. Making a business name easy to recognise and trust
- 9. Getting customers to return and book again
- 10. Trying to attract customers instead of rival businesses
- 11. Supporting local areas by creating jobs and spending money
Down
- 2. Protecting destinations and the environment for the future
- 3. Offering different products or services to reduce risk
- 5. Growing the business by opening more branches, routes or hotels
- 7. Providing high standard products and services to customers
- 8. Using apps, websites or self check-in to improve customer experience