Across
- 4. The feeling of just wanting to get on with it
- 6. a view characterized by the treatment of the whole person, taking into account mental and social factors
- 8. Shows that you understand a person's feelings and have empathy
- 9. able to be relied on
- 10. approachable, friendly and easy to talk to
- 11. Not influenced by personal feelings or opinions in considering and representing facts
- 12. Something that takes your attention away
- 14. Too much to handle
Down
- 1. Thinking you already know what someone is going to say
- 2. you invite trust by revealing that you have nothing to hide
- 3. Shows that you understand what is being said
- 5. being able to respond or react quickly
- 7. directives are worded in such a way that the receiver understands the same thing which the sender wants to convey
- 8. Shows that you are listening, and helps clarify the message you received
- 13. The feeling of being overwhelmed or unable to cope with mental or emotional pressure