Across
- 1. how a person stands
- 3. repeating the message for clarification
- 4. 4th phase of developing relationships
- 10. movements of hands to communicate
- 11. individual avoids conflict
- 12. 1st part of Berlo's communication process
- 14. communication unspoken
- 15. expressing negative judgment
- 16. how a person walks
- 17. type of listening that includes eye contact
- 18. giving opinion to client
- 19. a question with how or this word is challenging
- 20. expressing positive judgment
Down
- 2. 1st phase of developing relationships
- 5. includes spoken & written word
- 6. honest and clear communication
- 7. attempt to reveal client's feelings in message
- 8. 4th part of Berlo's communication process
- 9. knowledge that message was understood
- 13. physical action to provide comfort