Across
- 5. an active hearing process that requires concetraation and effort
- 6. self-actualization is the need to be creative, to grow, and to reach your __
- 11. when employees are motivated, they are more __
- 13. get your audience to enjoy themselves
- 14. the most common form of communication in business
- 15. critical listening is the ability to tell facts from __
- 18. an employee's __ affects moral, output, and public relations.
- 19. work __ are the do's and don'ts of fitting in successfully at work.
- 21. __ communication occurs between co-workers of equal rank
- 23. requires little effort and is the process of receiving sound
Down
- 1. the record and pattern of employees missing work
- 2. __ communication flows from higher to lower levels of an organization
- 3. __ communication flows from lower to higher levels within a company
- 4. being nervous about speaking in front of others (2 words)
- 7. self-respect is also known as self-__
- 8. __ factors are job elements that dissatisy when absent, but do not add satisfaction when they are present
- 9. too much email causes information __
- 10. job elements that increase satisfaction
- 12. basic needs are required in level __ of Mazlow's hierarchy
- 16. created a hierarchy of needs to show how people are motivated
- 17. the art of getting along with other is __ relations
- 20. convince your audience to believe something or to take a certain action
- 22. convey information in an understandable manner
- 24. the ability to perceive another person's point of view is __ listening