Across
- 4. A reply or answer to a customer’s question or complaint.
- 6. Open and honest communication, with nothing hidden.
- 7. The quality of being easy to understand, without confusion.
- 8. The attitude or feeling expressed in spoken or written communication.
Down
- 1. A feeling of happiness or contentment with a product or service.
- 2. Information given by customers to a business about its products or services.
- 3. Understanding and sharing the feelings of another person.
- 5. The action of solving a problem or dealing with a customer complaint.