Across
- 2. caused by prejudice attitudes and personality
- 4. honest and direct, helps express feelings
- 7. understanding the healthcare plan will make patients feel accepted
- 10. exchange of thoughts information and feelings
- 13. paying attention and an effort to hear what the person is saying
- 15. spoken words and written communication
- 17. individual who receives the message from the sender
- 18. maintaining eye contact, paying attention
- 20. disabilities deaf ,blind aphasia
Down
- 1. connection between the healthcare professional and the patient
- 3. beliefs regarding healthcare, languages
- 5. clear and concise, understandable
- 6. language a way to say how
- 8. working together, gains knowledge and helps diminish anxiety
- 9. used to determine if the communication was successful
- 11. information idea or thought
- 12. starts a conservation off
- 14. the act of conveying information without the use of words
- 16. physical disabilities, languages
- 19. expressions a form of nonverbal communication