Across
- 2. / They review our complaints
- 4. desk / policy around customer information
- 7. / Weekly on a thursday at 10am
- 8. / Minimum number of times to check C&Q daily
- 10. / Where to go for support
- 11. / Required time scale for cash cheques
- 14. / Fraudsters way of washing money
- 15. Club / Weekly audio no-one wants to be on
- 16. Outcome / What we want to achieve for our customers
- 18. Plans / Raised from weekly testing
- 19. / Delay device on tills
- 20. / Where you can deposit cash and coins
- 22. / Number of branches I look after
- 25. / They are at the heart of everything we do
- 26. / ICOB colour, worse then red
- 28. / A morning process
Down
- 1. / Safety alarm
- 3. / A green outcome is the best
- 5. / Compensation, refund, reimburse
- 6. India / They send our errors banking report
- 9. / An expression of dissatisfaction
- 11. / Bulk cash delivery or remittance
- 12. Swaby / Name of RQM
- 13. / When someone tries to get money from someone else's account
- 17. / Select a new account
- 21. Comms / Weekly cascade
- 23. Safe / 20% annual audit required
- 24. / Surname of Aimee
- 27. / Mark and Paula's Title