Across
- 2. The acronym for: Gesture of Good Will
- 3. The acronym for: Treating Customers Fairly
- 5. What does the acronym QA mean?
- 8. The acronym for: Barclays Africa Group Limited
- 9. The acronym for: Service Level Agreement
Down
- 1. The underlying cause of a problem which, if adequately addressed will prevent a recurrence of that problem
- 4. The acronym for: Root Cause Analysis
- 5. Is this statement a Complaint or Query: "The customer makes a general observation"
- 6. One of the channels of complaints
- 7. Is this statement a Complaint for a Query: "The customer is misinformed"
- 8. The acronym for: Business Unit
- 9. How many TCF outcomes are there?