Across
- 2. The process to ensure that customer is always informed of the progress
- 9. the final reply that the complaint's owner send to the customer who complained
- 10. When a complaint is in favor of the customer
- 11. the feeling shared by the customer when he/she complains
Down
- 1. The complaint is in favor of the Bank
- 3. A quarterly reporting for complaints is being submitted to them
- 4. Let the customer know you receive his/her complaint
- 5. internal platform to log a complaint
- 6. Another word for complaint
- 7. A response that is sent to customers to inform them that we are still investigating their matter
- 8. The gathering of evidences from all concerned parties