Across
- 4. Reason why people may complain (6,5)
- 7. Customers may not have English as their first (8)
- 8. Type of customer special need
- 10. If staff don't return these, customer's won't be happy (5)
Down
- 1. This may be verbal or non-verbal (13)
- 2. Name given to informal words that should be avoided (5)
- 3. Name given to industry related words (6)
- 5. When expectation is met, customer is....(9)
- 6. Customers that come back (6,8)
- 9. What a business hopes to achieve with customers (7)