Across
- 3. What a customer wants from a complaint
- 9. The person who gives complaints or feedback
- 10. The tone of appreciative feedback
- 11. A measure of how happy someone is with service
- 12. A statement of dissatisfaction
- 13. The tone of most complaints
- 14. Complaints are often this
Down
- 1. Word often used in positive feedback
- 2. Harsh or pointed negative input
- 4. What the customer goes through
- 5. A type of constructive feedback
- 6. What a company gives to a complaint or feedback
- 7. Input to help improve performance
- 8. Key to resolving complaints