Across
- 2. the middle conflict style
- 3. The name of the person dining in a restaurant
- 6. Given in the form of either positive or negative
- 7. The name of the unit
- 8. the conflict style when you are not dealing with the conflict
- 9. when the conflict has been handled
- 10. When a person is drunk
- 11. When a customer is not happy with the service
Down
- 1. When you restate what has been said
- 3. a person that you work with
- 4. _________ policy, outlining the requirements for the establishment
- 5. how information is read from your body movements
- 7. the third level of the stage of conflict