Across
- 2. A customer wants to know where they can receive their Web Vehicle Diagnostic. Where do you refer the customer?
- 5. A call came through with the 631075 DNIS. This means there is an active ____ in the vehicle.
- 8. You must provide _____ campaign information to the customer if applicable.
- 9. What is the Authentication level for a Service Link inquiry?
- 10. If a customer advises that they are not receiving or randomly receiving maintenance alerts, you must open what kind of ticket?
- 11. Hyundai recommends a full system check ____ when the active DTC is considered critical.
- 13. What vehicle maintenance feature is not available in the Generation 2 Blue Link equipped vehicles?
- 16. For Sonata Plug-in Hybrid owners, what extra information to they have regarding their vehicles health status?
- 17. Which Connected Care feature shows the customer any concerns that may be present with their vehicle?
Down
- 1. How many options are there for the customer to clear Maintenance Alert Notifications if the "OK" button in the vehicle did not clear the notification?
- 3. Using the _______ _______ option within a MyHyundai account will allow the customer to set up or edit their Maintenance Alert Notification preferences.
- 4. It is a requirement to check the ___________ tab, if a customer is inquiring about the Service Link feature.
- 6. What type of code are you required to document in your inbound activity when you schedule an appointment in X-Time?
- 7. Which report do customers have access via email and their MyHyundai account?
- 12. Which 2015 Hyundai model does not have the Maintenance Alert feature?
- 14. What is the missing information that is available on the monthly vehicle report; electrical, safety,_____, and power train.
- 15. Advise the customer that their vehicle's health along with other Blue Link features can be accessed using the Blue Link ___ ____.