Across
- 3. Payment given to consumer for loss or injury
- 4. Complaint filed through electronic mode (6, 6)
- 6. Authority established to promote consumer rights (3, 7, 9)
- 7. Three-tier system of consumer dispute redressal (6, 5)
- 9. Process of settling disputes without court trial (9)
- 10. Person who makes or produces goods
- 15. Online buying and selling of goods/services (8, 8)
- 16. Compensation awarded to punish wrongdoer (8, 7)
- 17. Inadequate performance in service (10)
- 19. Forum at the highest level of consumer dispute redressal
Down
- 1. False or deceptive advertisement (10)
- 2. Complaint filed by a group of consumers (5, 6)
- 5. Practice that restricts consumer choice or forces purchase (11, 5, 8)
- 8. Harm caused to a consumer due to defective product (6)
- 9. Statement that falsely promotes a product (11, 13
- 11. A person who buys goods for consideration (8)
- 12. Flaw in quality or standard of goods (6)
- 13. Person who files a complaint (9)
- 14. Liability of manufacturer for harm caused (7, 9)
- 18. Unfair method or deceptive practice (6, 5, 8)