Across
- 4. "Ensure any ______ activity complies with the Code."
- 5. We must correct errors and handle complaints speedily, effectively and what?
- 6. "Do not exert undue _______ or influence on a customer."
- 9. Zurich must seek this from our customers relevant to the product or service requested.
- 10. We must act with "due skill, care and _____ ."
- 11. Zurich must act "honestly, fairly and professionally" in the best interests of who?
- 12. We must comply with the letter and _____ of the Code.
Down
- 1. We must seek to avoid ______ of interest.
- 2. Zurich must carry out these type of checks as part of control checks.
- 3. Zurich must not _______ access to basic financial services.
- 7. "Make full ______ of all relevant material infomation in a way that seeks to inform the customer.
- 8. Zurich must not ______ a customer as to the advantages or disadvantages of a product.