Across
- 4. The actions customers take before, during, and after purchasing a product.
- 6. A communication tool for customer requests that tracks the actions taken from the time it's created until it's resolved.
- 7. The act of helping custmers use, find, troubleshoot, and optimize a product or service
- 8. A business's ability to keep existing customers and encourage them to make repeat purchases.
Down
- 1. the company's initiative or department that focuses on building strong relationships with customers while understanding their goals.
- 2. These careers include marketing, financial advisor, banking, etc.
- 3. A customer service strategy that anticipates customer needs and addresses potential issues before they arise.
- 5. A person who uses or buys a product or service