Across
- 6. A problem-solving methodology used in Six Sigma to improve processes. It stands for Define, Measure, Analyze, Improve, and Control (acronym)
- 7. The difference between expected and actual results in a process
- 10. A method used to reduce the time it takes to change over from one product to another on a production line (SMED)
- 12. Acronym used for the term "Critical to Quality Characteristics"
- 13. The ability of a process to produce output within specified limits (2 words)
- 15. A scheduling system used to manage the flow of work and materials
- 16. The rate at which products or services must be produced in order to meet customer demand (2 words)
- 17. A methodology for improving process quality by identifying and eliminating defects
- 18. A methodology for reducing waste and increasing efficiency in a process
Down
- 1. A method used to identify the underlying cause of a problem in order to fix it and prevent it from occurring again (3 words)
- 2. A mistake-proofing technique used to prevent errors or defects in a process (ignore hyphen)
- 3. The needs and expectations of the customer, as expressed through feedback or market research (VOC)
- 4. Any activity or effort that does not add value for the customer
- 5. A visual tool used to analyze and design the flow of materials and information required to deliver a product or service to the customer (3 words)
- 8. A standardized set of work procedures that clearly defines the most efficient way to perform a task (2 words)
- 9. A Lean tool used to organize and standardize the work environment
- 11. A continuous improvement philosophy that encourages all employees to identify and eliminate waste in their work areas
- 14. Any activity or effort that is perceived by the customer as adding value to the product or service.