Across
- 2. Assistance or help provided to customers to ensure their needs are met.
- 3. The process of finding solutions to difficult or complex issues in customer service.
- 5. The ability to react quickly and positively to customer requests and concerns.
- 8. The standard of something as measured against other things of a similar kind; excellence in service.
- 9. The quality of being clear and easy to understand in communication with customers.
- 10. The firm belief in the reliability, truth, or ability of a service provider.
- 11. Information or reactions provided by customers regarding their experience or satisfaction.
- 12. The action of helping or doing work for someone, particularly in a customer context.
Down
- 1. The process of exchanging information or expressing ideas effectively.
- 4. A strong feeling of support or allegiance to a brand or service provider.
- 6. The feeling of pleasure or contentment that comes from meeting expectations.
- 7. The ability to understand and share the feelings of another.