Across
- 3. search for mass information
- 4. rtg.locate specific casino account
- 7. customer service menu bar headings
- 8. updates from sups & seniors
- 9. 1st view seen in CRM
- 11. Crm queues allows for access to this
- 12. Shift report is used to view this from daily shift
- 13. open cases & tickets
- 14. survey results
- 15. perform simple searches
- 18. Main tool used under marketing
- 20. Leave follow comment
Down
- 1. all active cases
- 2. CRM
- 5. Shows recently viewed pages
- 6. emails previously started & saved
- 10. you can hover over a case to
- 16. format used to display interactions
- 17. seen from customer service menu bar
- 19. Customer I