Across
- 2. Owned equipment or product (either BioMérieux or Competitor). It can be a Bill of Material, an equipment or a system
- 4. Former terminology for "Service Order" in SAP
- 7. 3rd subsidiary that will join the community of CRM 360 Wave 4 users
- 10. Action of designating a new responsible for a case, ever a person or a group of persons.
- 11. They define a service Level and are gathered in a service contract. They were created for better lisibility of the profitability of interventions.
Down
- 1. Tool in Salesforce that fosters collaboration between Sales, Marketing & Service teams
- 3. Refers to the person in charge of a case. Several people can share this title but never in the same level.
- 5. It means that the case has been transferred to the upper level
- 6. Description of a customer's feedback, problem, or question which enables to track complaints or other customer interactions with BioMérieux
- 8. One of the interfaces that Wave 4 users will have access to. New user interface compared to Salesforce Classic
- 9. Next country to be deployed on Wave 3