Across
- 1. To move code from development to production
- 6. Process of moving an issue to a higher support level
- 7. A sudden disruption in normal service
- 9. Protecting data by converting it into unreadable format
- 10. Performing tasks without manual intervention
- 12. Agreement on service response time
Down
- 2. Delay before a network transfer begins
- 3. A development loop used in Agile or Scrum
- 4. Period when service is unavailable
- 5. A system that blocks unauthorized access to networks
- 8. Reverting to a previous version in production
- 11. Step-by-step problem-solving process