Across
- 2. Protecting data by converting it into unreadable format
- 4. Delay before a network transfer begins
- 5. Process of moving an issue to a higher support level
- 8. A system that blocks unauthorized access to networks
- 11. Period when service is unavailable
- 12. To move code from development to production
Down
- 1. Reverting to a previous version in production
- 3. Performing tasks without manual intervention
- 6. A development loop used in Agile or Scrum
- 7. Agreement on service response time
- 9. A sudden disruption in normal service
- 10. Step-by-step problem-solving process