Across
- 1. an unique 4 digit code using in security purposes
- 4. Emergency Credit in other words
- 5. a document signed by the customer that orders a bank to pay a specific amount of money
- 8. our new MyKnowledge assistant
- 9. account holder towards the bank
- 10. stands for the agent position
- 11. any instance of selling or buying
- 12. a box of metal that dispenses money
- 14. a bank division
- 16. questioning, or one of the main reasons of calling us
- 17. deposit, credit card, current, basic, loan are just different types of it
Down
- 1. what helps to evaluate the level of carrying job duties
- 2. a headphone with a microphone
- 3. online support in real time
- 5. simply every interaction between a customer and a call centre advisor
- 6. the ability to share another's feeling essential for handling a conversation with a customer
- 7. a document with blank spaces for information to be inserted
- 9. a conversation set up for a feedback or training
- 13. a professional goal to reach
- 15. a bank in the mobile device
- 18. the physical form of money known for centuries