Across
- 3. Complaint compensation
- 5. System for logging complaints
- 6. 2,4,6
- 7. Guide on question bank CVP
- 10. A knowledge of information
- 11. Support Needs
- 12. Deline Code 48
Down
- 1. Information on card charges abroad
- 2. Cash and cheques, statement narrative code
- 4. Amount of this has been reached, decline code 47
- 8. Long card number
- 9. Part of the LBG