Across
- 3. How are customers treated by employees?
- 4. Is an overnight package delivered overnight?
- 5. Does a service representative answer you calls quickly?
- 7. Is everything customer asked for provided?
Down
- 1. How well does the company react to unusual situations?
- 2. Is the service performed right every time?
- 6. Is the same level of service provided to each customer each time?