Across
- 1. Company Century partners with to offer mobile app functionality.
- 2. When there is a disagreement or debate. Commonly used by a negotiator.
- 3. Likes to chase mice
- 4. The program we use to complete our automated outbound calls in the Payment Auth department
- 6. Large marsupial
- 8. The capacity to understand or feel what another person is experiencing from within their frame of reference
- 10. Something we don’t want to do with a phone call, for longer than 2 minutes
- 12. Hashtag-line that encourages clients to stay on the Program.
- 13. includes talk time, hold time, and wrap-up time / # of incoming calls
- 14. Flying mammal
- 16. Small house pest, peripheral
Down
- 1. Multipurpose toolset in possession of a person, of which we use daily.
- 5. Has a trunk
- 7. Type of listening used when need to understand the other person.
- 9. Space on Confluence which houses Century terms and definitions.
- 11. World’s most visited website
- 12. Communication platform commonly used in place of face to face and telephonic communication allows for private and group conversations to occur.
- 15. Man's best friend