Across
- 1. New feature in Fan Wear is beneficial to those purchasing Fan Wear items; it can only be used in Storefronts
- 6. A helpful collection of documents is named after the meeting room where many support ninjas went through training
- 7. This allows users to purchase equipment for the upcoming season based on their sport/activity type
- 9. This weekly meeting helps all teams understand the latest and greatest happening with product
- 10. Thrill-seekers may jump from a plane or wrestle an alligator… or they’ll put their case in this status
- 11. This feature is most commonly used by AYSO and has recently been adopted by some State Associations such as New Mexico Youth Soccer Association (NMYSA)
- 13. This can build up and become unmanageable if ignored for too long; the best way to handle it is to put in a consistent and honest effort to address this queue
Down
- 1. This metric is used to determine if a partner is pleased with their interaction with the support agent (acronym)
- 2. This feature is one of the newest updates in Club; it allows admins to collect contact information for potential
- 3. An exercise around cases is done to help drive one-on-one conversations to achieve short term and long term goals in support
- 4. A new HUB service designed to uniquely identify and store users and data related to that individual
- 5. This team and individual goal is used to reduce partner wait time (acronym)
- 7. All players within this age are always eligible as part of the new Little League Central Reg
- 8. Soft skills needed to take an OK support case or call to a great one
- 12. This team has a new shared slack channel to answer questions reated to invoices and payments around them