Across
- 6. Hospitality operations suffer from considerable fluctuations in the standards of delivery of the service. This is called (x)
- 8. Hotels and restaurants have a fixed number of rooms and seats available each day or night, which cannot be stored – this feature of service industries is called (x)
- 10. The Service Industry Includes (x)
- 12. Services possess a number of special characteristics that present (x) to marketing practitioners
- 15. Most hospitality services are produced as they are consumed; production and consumption are (x)
- 17. (x) is when different component industries work together to create a holiday for a customer, for example accommodation, transport and catering
Down
- 1. Managing demand is a critical issue in optimizing customer satisfaction, sales and (x)
- 2. Simultaneous production and consumption of services mean that hospitality (x) are an important part of the hospitality experience
- 3. (x) refers to the fluctuations in demand in any given period
- 4. Services possess a number of special (x) that present challenges to marketing practitioners
- 5. The Service Industry Includes (x)
- 7. Almost everything that is marketed comprises a mix of tangible and (x) components
- 9. When supply exceeds demand, the competitive environment becomes more (x) and price competition can affect all firms’ profitability
- 11. hospitality businesses are capital, labour and energy (x)
- 13. You can use the mnemonic(x)to remember the characteristics
- 14. In low season periods, the aim is to generate additional sales by developing attractive (x), whilst still making a contribution to cover operating costs
- 16. Services comprise a high element of (x) between customers and staff
- 18. The Service Industry Includes (x)