Across
- 4. Effective dialogue between agent and customer (14)
- 5. A customer’s opinion about a service or product (7)
- 10. A professional must maintain this to serve well (9)
- 11. Building a relationship with clients based on reliability (5)
- 12. A type of training for call center agents (9)
- 14. The act of addressing customer needs (6)
- 15. Information gathered from clients about services (7)
- 18. Working together towards a common goal (8)
- 19. Quality of understanding and sharing feelings (7)
- 20. Essential quality in high-pressure situations (8)
Down
- 1. The backbone of a successful team (8)
- 2. The type of feedback that helps improve services (8)
- 3. Mutual respect and understanding in a team (9)
- 6. Essential for effective communication (9)
- 7. Assisting customers to achieve their goals (8)
- 8. The process of resolving a customer's issue (8)
- 9. Important trait for dealing with customers (8)
- 13. Commitment to being responsible (14)
- 16. An essential part of quality customer interactions (8)
- 17. he state of being clear and concise (11)