Across
- 6. service order moves an account out of Utiliflex
- 7. Prepay Cycle Code
- 8. To allow a prepaid customer to be billed correctly, this form is completed
- 12. balance transferred from CU to Utiliflex
- 14. an outlet to make a prepay top up
- 16. prepaid account are not charged this
- 18. Utiliflex is also called?
- 19. number of components of Prepaid Metering Service
- 20. Describe the CSD Team
Down
- 1. How often are accounts synced?
- 2. Fill in the blank. CIS Support's email is:__@lucelec.com
- 3. The service order generated to allow account's sync to Utiliflex
- 4. Status in Utiliflex when an account is moved in
- 5. Team which changes the bill code
- 9. can be requested by a customer if the wallet balance is low
- 10. all prepay accounts contain this
- 11. this percentage top up is applied to arrears in Utiliflex
- 13. Resolution code used for SETIC service order
- 15. Prepay Route
- 17. a usual query sent to myaccountsupport@lucelec.com