Across
- 3. help smooth transition from one customer to another
- 4. extension on of company brand that reflects the benefits of doing business with them
- 6. can be answered with yes or no
- 7. interacting with people by using logic
- 11. extra services available for a product
- 12. unique way employees interact with each other
- 14. listening and understanding someone
Down
- 1. changes to products
- 2. purchasing items
- 5. employment that can be terminated by an employer at anytime for any reason
- 8. represents a retailer on the internet
- 9. gestures that are key to nonverbal communication
- 10. group of customers
- 13. overall impression of a company