Across
- 1. DONT ____ THE CUSTOMER TO MAKE A DECISION
- 4. SERVICES BEING PROVIDED BY BANK
- 8. NEED ASSESSMENT FORM TO IDENTIFY CUSTOMER NEEDS
- 9. REASON FOR CLIENT VISIT TO BRANCH
- 10. SHOW GENUINE _____ IN CUSTOMER'S LIFE
- 11. BEFORE MEETING THIS IS SOUGHT FROM CUSTOMER
- 12. CLUES TO LOOK FOR TO IDENTIFY PROSPECTS
- 14. OPEN ENDED & CLOSE ENDED
Down
- 1. AN IMPORTANT NEED TO ENSURE DEPENDENTS SECURITY
- 2. RELUCTANCE TO MEET OR BUY
- 3. SELL THIS RATHER THAN PRODUCT FEATURES
- 5. HAVING MEANINGFUL DISCUSSION WITH CUSTOMER
- 6. DO THIS MORE THAN SPEAKING
- 7. PROSPECT
- 13. INCREASING ____ EXPECTANCY