Across
- 3. Needed to help communicate if there is a language difference
- 4. White coat __ is when a patient is anxious in a medical environment
- 8. Used as a guide for studying and understanding culture
- 9. Health ___ are differences in health outcomes that are linked to economic disadvantages
- 12. Taken every 10 years to collect information about the US population
- 14. A simple "I'm sorry" is an important step in Service Recovery
- 17. Means everyone receives the same treatment
- 18. Cultural ___ is a set of behaviors and attitudes that help you better work with different culture
- 19. Applying generalizations to every member of a group that is usually judgemental
Down
- 1. Means access to healthcare is offered in a fair and just manner to everyone
- 2. Health ___ is the degree to which someone understands health information
- 5. Statistical data of the population in a specific area
- 6. Relates to a person's economic and social position:___status
- 7. Feelings that lead to certain behaviors
- 10. System of shared values and beliefs among a group of people
- 11. Ability to understand someone else's feelings
- 13. Cultural ___ is the cultural differences and variety that exist in the world
- 15. Service ___ is taking actions to recover a dissatisfied patient
- 16. A patient has the right to ____treatment