Across
- 2. with a spirit of cooperation and collaboration/Team Work
- 3. facial expression characterized by turning up the corners of the mouth; usually shows pleasure or amusement/Smile
- 4. action shows you understand the caller's feelings/Empathy
- 8. information/Communicate
Down
- 1. of service or assistance/Helpful
- 2. your ________when speaking to the customer/tone
- 5. who pays for goods and services/Customer
- 6. device should never interrupt my work Cell phone
- 7. done by one person or group that benefits others/Service
- 9. the caller is upset/ stay calm