Across
- 4. providing comfort or certainty to a customer to address their doubts
- 8. the final choice a customer makes about whether to buy or not
- 10. the final part of the sales process when the deal is completed
- 11. the emotion in a customer's voice that can show enthusiasm or hesitation
- 13. a concern a customer might hesitate to make a purchase
- 14. language non-verbal cues like gestures that indicate customer interest
- 15. the characteristics of a product that customers consider when buying
Down
- 1. the act of buying a product
- 2. the item or service being offered for sale
- 3. the exchange of a product for money, marking the completion of a transaction
- 5. whether the product is in stock and ready to be bought
- 6. the cost a customer has to pay for a product
- 7. the level of customer interaction and involvement during a sales conversation
- 9. what a customer asks when they want more information about a product
- 12. when a customer shows curiosity or attraction to a product