Across
- 2. - Paraphrasing what your customer has said
- 4. - Wrap up the call
- 6. - setting realistic timeframes
- 7. - confirming whats on cover
- 8. - Loyalty
Down
- 1. - First step of the canvas
- 3. - 3 letter word in the canvas
- 4. - Heartbeat
- 5. - Elevating customer service to?