Across
- 4. Fill in the blank "Acknowledge the presence of the customers and make them feel comfortable, important and ________" (8)
- 6. Which comes first? Know Your: Product or Service? (7)
- 7. What can we do to understand the real needs of the customers so we can service them with solutions (3,3,5,9)
- 8. What does the 'A' stand for in C.A.R.E? (6)
Down
- 1. The full word for 'EI' (9,12)
- 2. Rearrange ENOPDSROTEM (7,2,2)
- 3. The first pillar to connect with the customer is to (5)
- 5. Being emotionally intelligent to develop long-term relationships with customers based on trust is _________ with me (9)
