Across
- 2. offers tailored banking and digital support to a specific client group
- 5. Team responsible for capacity and forecasting
- 7. provides banking and digital servicing for business clients
- 9. manages outbound communications
- 11. metric improved through coaching
- 12. provides inbound telephony support, handles routine transactions and complex queries
- 16. delivers live chat support to resolve issues
Down
- 1. event 1 priority
- 3. supports a specific client group with complex issues
- 4. supports customers face-to-face in branches
- 5. completing these to break the safe code
- 6. handles complaints across Business Banking, Lending and legacy investment products
- 8. core focus of all teams
- 10. what does business readiness manage
- 13. team ensuring customer day-to-day banking support and oversight
- 14. aimlessly scurrying around the Glasgow Campus
- 15. role supporting software rollouts and resolving bugs