Across
- 3. Gesture of empathy
- 5. Great Customer Service Starts with
- 6. Sympathetic statements are mostly
- 9. Knowledge and ability to convey trust creates
- 10. empathy is always to
- 11. Empathy is an art of
Down
- 1. Without a touch of empathy, the interaction can be
- 2. Great Customer Service leads to
- 4. Empathy is about standing in someone else's
- 7. Customers always expects a
- 8. Some of the customers problems may not have a