Across
- 3. The most important thing to a business are its ...
- 5. Customers will feel a variety of what when making a complaint?
- 6. If a business does not deal with customer complaints they could lose what?
- 7. Ignoring complaints is a type of what customer service?
Down
- 1. When dealing with complaints it is important to remain what at all times?
- 2. How should businesses deal with customer complaints?
- 4. Eye contact, smiling and posture are all types of what language?