Across
- 2. Where do you find the on call list?
- 3. What you need from Salesforce.
- 4. What happened when the field does not respond
- 6. What information is enough to close many of the Customer Concerns?
- 7. After which escalation is the Concern turned over to Ops Support?
- 8. Abbreviation for Customer Concerns
Down
- 1. Who bridges the gap between Customer Service and the field?
- 5. Software used to create Customer Concerns?