Across
- 2. The ability to understand and share the feelings of another (7 letters)
- 4. A loyal customer who advocates for a brand (8 letters)
- 7. The process of resolving customer issues (9 letters)
- 8. A customer's overall assessment of their interaction (9 letters)
- 9. The act of gathering opinions from customers (8 letters)
Down
- 1. A measure of how satisfied customers are (8 letters)
- 3. The act of helping customers with their inquiries (10 letters)
- 5. The feeling of being valued as a customer (11 letters)
- 6. A tool used to gather customer opinions (6 letters)