Across
- 1. A loyal customer who advocates for a brand (8 letters)
- 6. A customer's overall assessment of their interaction (9 letters)
- 8. The act of gathering opinions from customers (8 letters)
- 9. A measure of how satisfied customers are (8 letters)
- 11. The process of resolving customer issues (9 letters)
- 13. The ability to understand and share the feelings of another (7 letters)
- 14. The act of helping customers with their inquiries (10 letters)
Down
- 2. The feeling of being valued as a customer (11 letters)
- 3. System A tool used to manage customer interactions (8 letters)
- 4. A strategy used to keep customers loyal (10 letters)
- 5. The quality of being friendly and helpful (9 letters)
- 7. A person who buys goods or services (7 letters)
- 10. A tool used to gather customer opinions (6 letters)
- 12. A response to a customer's question or complaint (7 letters)