Customer Experience Crossword 2024

4. A type of ideation exercise, or, "I can see it"? Word 2
7. A research metric that is based on a single survey question asking respondents to rate the likelihood that they would recommend a company, product, or service; "________ promoter score"
8. An "electrifying" type of ideation exercise; word 2
10. This area collaborates with teams to understand experience data and recommend next steps; customer _______
12. "Customer & Digital ___________ Team"
14. An "electrifying" type of ideation exercise; word 1
15. Title of the CX/DX newsletter; "____ Points"
17. User interface, abbr.
18. CX/DX Team value #4 (hint: Sharepoint site banner)
20. This area leads creation of ideation artifacts like personas; _______ & analysis
22. A method for obtaining the answer to #1 down
24. The name of the Viva Engage CX/DX community; "CX & DX ______"
26. Fictional character based on a composite of real customer data

1. Soliciting customer _________ helps to uncover insights
2. CX/DX Team value #1 (hint: Sharepoint site banner)
3. A type of ideation exercise, or, "I can see it"? Word 1
5. A collection of reusable components, patterns, guidelines, and documents, used to create cohesive and consistent user interfaces across various products and platforms (2 words)
6. This area facilitates CX/DX socialization by creating content that makes complex themes accessible; ________ communication
9. Customer & Digital Experience, abbr.
11. This area provides recommendations on development of interactions within digital tools and products; UI/UX _______
12. CX/DX Team value #2 (hint: Sharepoint site banner)
13. CX/DX Team value #3 (hint: Sharepoint site banner)
16. voice of the customer, abbr.
19. A journey ____ uncovers customer moods and touchpoints along the way
21. An important type of customer
23. User experience, abbr.
25. The 2024 CX Day ______ is “Good CX delivers better outcomes for customers, employees and organizations.”