Across
- 1. ______ is the Japanese word for great customer service.
- 4. Every member of the CRVA is an ______ for Charlotte.
- 6. Take ______, and offer a complete solution to the customer's needs.
- 9. By living out our Core Values, we offer an ______, personalized, and memorable experience for every customer we serve.
- 10. Ensure all customers need have been met, and offer an authentic ______ with appreciation.
Down
- 2. Look for ______ to deliver exceptional service and exceed expectations.
- 3. In seeing the big picture, you can have a ______!
- 5. We deliver ______ customer experience.
- 7. ______ the customer with thoughtful questions and active listening.
- 8. Observe and proactively initiate the customer experience with a personalized greeting and a ______.