Across
- 8. Completely focused on the customer
- 9. The type of personal service we need to provide / very bright sun
- 11. Supremely easy
- 12. Person in charge of each customer journey
- 13. What customers really value / tick tock
Down
- 1. Managing your money on the move
- 2. Cut out the complexity
- 3. If you win this, you get a prize
- 4. Bon voyage, have a good one
- 5. Work together, across departments
- 6. To be number one for ____, trust and advocacy
- 7. Unpleasant physical sensation caused by injury
- 10. An advantage gained from something
- 12. Initials of the system we use to listen to customer feedback