Across
- 3. remind salespeople to contact those customers again
- 5. is a type of Customer Relationship Management system that focuses on improving communication and collaboration between different departments within a company to provide a seamless experience for customers.
- 6. Customers believe in your honesty and reliability. When a company keeps its promises, delivers good quality, and communicates openly, customers learn they can depend on it.
- 10. The customer feels what they receive is worth what they paid.
- 11. Sends marketing messages, emails, or promotions to the right customers without doing it manually.
- 14. Treating every customer politely and fairly, no matter who they are. Listening carefully, not interrupting, and valuing their opinions shows respect.
- 15. In the past, companies to connect with customer started...
- 16. keep track of people who are interested in buying (potential customers).
- 17. is a type of Customer Relationship Management system that focuses on analyzing customer data to help businesses make better decisions.
Down
- 1. The process of managing and improving a company’s interactions with its customers.
- 2. Being friendly, helpful, and optimistic, even when problems appear.
- 4. The customer’s expectations are met or even exceeded. When people get good quality, fair prices, and friendly service, they feel satisfied and likely to return.
- 7. Customer management that focuses on managing and improving a company’s everyday customer-related activities, such as sales, marketing, and customer service.
- 8. The connection between a company and people who buy and use your products, so customers.
- 9. Understanding the customer’s feelings and showing care.
- 12. In the past, companies focused mostly on...
- 13. Customers keep coming back because they’re happy and believe in the brand. It’s built over time through good service, respect, and appreciation.